Tech Support

Once bidding has begun on Auction Items, registered users may enter a maximum bid for that item. Each time the bidder gets outbid, the site will place a new bid equal to the raise amount until such time that the next raise would exceed their stated maximum bid. At that time, the bidder will be notified that they have been outbid. If there is sufficient time left in the auction, they can either place a new bid or raise their maximum bid amount.

If a bidder is using Auto Bidding and is bidding against a "Manual" bidder, the bidder using Auto Bidding will always be the high bidder if the max bid for the bidder using Auto Bidding has been reached. For example, the bidder using Auto Bidding has a Max Bid in place of $100. The current bid is $70 with $5 increments. If a manual bidder enters a bid of $100, the bidder using Auto Bid will have their previously set max bid entered at $100, which will require the manual bidder to increase their bid by the minimum bid required to keep bidding on an item. In this case, the next bid would be $105.

No, each Buy Now item number must be paid for separately. There is no shopping cart. If a Buy Now item has a quantity available greater than one, the bidder may purchase more than one of that specific item on one transaction, however each different Buy Now Item number must be purchased on separate transactions.

Yes. You may set a custom start and end time for individual Buy Now and Donate items.

A donate item is an opportunity to make a monetary contribution to your organization/or cause, receiving nothing in return.

Yes. Registered users from a previous online auction, using the same email address must either use the same password too, or click Forgot Password in the Help menu to request a reset code. The reset code can be sent to the email address or to the cell phone number entered when registering for the previous auction.

Buy Now items must be paid for at the time of purchase because the quantity purchased will be taken out of inventory and no one else can buy them. If the bidder decided not to purchase the item once the auction has concluded, no one else could have purchased the item if shopping carts were used.

Bid Wars are a way for the non-profit to make more money, and for a bidder to avoid regrets.

For an online auction, these are set at 10 minutes. If a bid comes in the last 10 minutes of the auction that is scheduled to close at 7pm, it extends the closing time for that item by 10 minutes from when the bid was placed. Other items close at the scheduled time of 7:00pm if no bids have been received during the last ten minutes of bidding. A notice is placed on the homepage of items in bid wars, and the high bidder is notified by text message.

When a bid comes in between 6:50 and 7:00, it extends the closing time for that item by 10:00 minutes. After the scheduled closing time, each bid extends the closing time by 10 minutes. For example, if a bid comes in at 7:04, the close time is extended to 7:14. If another bid comes in at 7:13, the close time is extended to 7:23. When the close time "holds steady" for 10 minutes the auction is over for that item and it closes.

If the donor does not pay for the donation at the time of the donation, the donation is not saved, thus, it does not count toward your donation goal.

There is no "shopping cart", therefore donations and Buy Now items must be paid for at time of purchase.