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Contact Support
| Email is your best choice for contacting
Auction Systems for technical support, particularly evenings and
weekends. We check email often after hours, as well as
during the day, and usually respond within a few (waking) hours. |
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Please include the following information in
your email message:
- Name
- Organization and city/state
- One or more phone numbers and times when
we can call back if we need more information
- Task you're attempting to accomplish
- Software release on your computer (Help,
About Auction!)
- Specific difficulty encountered
- Any additional information that may help
us resolve this more quickly.
- Have you attempted the same task in the
Sample Project? Please let us know if the results were
different.
Send email to Tech Support
If you do not receive a response by the next
business day, please check the address and re-send your message,
or call us. It may have been tagged as "spam", or sent to
the wrong email address.
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Auction Systems is located in the Mountain
Time zone. Our normal business hours are listed in
Office Hours. You are welcome to call for technical assistance
during those hours. Please leave a message if we are on
the phone with other customers. We'll be glad to call you
back. |
Outside of normal business hours, we check
voicemail periodically, and will return your call, within a few
(waking) hours. Please leave a message noting:
- Name
- Organization and city/state (so we know
what time zone you're in)
- One or more phone numbers and times when
we can call back
- Task you're attempting to accomplish
Telephone: 719 548-5055
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| Faxes are received during normal business
hours. Please include the following information in your
fax: |
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- Name
- Organization and city/state
- One or more phone numbers and times when
we can call back if we need more information
- Task you're attempting to accomplish
- Software release on your computer (Help,
About Auction!)
- Specific difficulty encountered
- Any additional information that may help
us resolve this more quickly.
- Have you attempted the same task in the
Sample Project? Please let us know if the results were
different.
Fax: 719 520-3246
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On event day, there's a lot going on, and you
may need urgent assistance or guidance to handle something
unforeseen. We want your event to be successful; so we
provide pager support. |
Free
Pager Terms of Use:
- Technical Support MUST be up to
date
or "in force."
Auction! includes a full year of technical support with
purchase. After the first year, you may
renew technical
support, which includes pager coverage.
- Your Auction! software must
be
up to date.
Updates for the purchased version are free on our web site.
- The pager may ONLY be used on the
day/evening of your event.
- During normal business hours, please try
our regular support
phone number first.
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Event Day/Evening Pager
Availability |
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Pacific Time |
Friday & Saturday |
7:30 am - 10:30 pm |
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Sunday |
11:00 am - 9:00 pm |
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Monday - Thursday |
11:00 am - 9:00 pm |
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Mountain Time |
Friday & Saturday |
8:30 am - 11:30 pm |
| Sunday |
noon - 10:00 pm |
| Monday - Thursday |
noon - 10:00 pm |
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Central Time |
Friday & Saturday |
9:30 am - 12:30 am |
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Sunday |
1:00 pm - 11:00 pm |
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Monday - Thursday |
1:00 pm - 11:00 pm |
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Eastern Time |
Friday & Saturday |
10:30 am - 1:30 am |
| Sunday |
2:00 pm - midnight |
| Monday - Thursday |
2:00 pm - midnight |
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Alaska & Hawaii |
See Pacific time and adjust
according. Please make arrangements in advance
for late events. |
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Pager support is not available: Holy
Thursday evening,
Good Friday afternoon/early evening,
Holy Saturday evening, Easter
Sunday,
Thanksgiving day,
Christmas eve, Christmas day or New Year's Day |
- Out of support? Event day
pager usage is $75 per incident, and may be applied to tech
support renewal
- Not on event day? Pager
usage is $75 per incident, and is not applicable to
tech support renewal.
Once you've reviewed the pager terms, click
here for pager number:
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Auction Systems, Inc.
P.O. Box 9626
Colorado Springs, CO 80932-0626 |
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8:30 am - 4:30 pm, Monday thru Friday, except holidays.
If you miss us, leave a message; we'll be glad to return
your call, even after-hours if needed. |
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Scheduled Holidays:
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Out of office; Event Day pager
support provided |
- Martin Luther King, Jr -- Jan
18. 2010
- President's Day -- Feb 15,
2010
- Holy Thursday daytime only --
Apr 1, 2010
- Holy Saturday daytime only --
Apr 3, 2010
- Memorial Day -- May 31, 2010
- July 4th
- Labor Day -- Sep 6, 2010
- Columbus Day -- Oct 11, 2010
- Veteran's Day -- Nov 11, 2010
- day after Thanksgiving -- Nov
25, 2010
- New Year's eve -- Dec 31,
2010
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Out of office; Event Day pager
support NOT guaranteed (call for details) |
- Holy Thursday evening -- Apr
1, 2010
- Good Friday -- Apr 2, 2010
- Holy Saturday evening -- Apr
3, 2010
- Easter Sunday -- Apr 4, 2010
- Thanksgiving Day -- Nov 25,
2010
- Christmas Eve -- Dec 24, 2010
- Christmas Day -- Dec 25, 2010
- New Year's Day -- Jan 1, 2010
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